Children's Home Society of Idaho



Follow the steps below if you are interested in coordinating services with the Warm Springs Counseling Center.

  • First, please call our client services line at (208) 343-7797 ext. 1238 where you’ll be asked a series of questions regarding you and/or your child by our New Client Services Coordinator.
  • An intake appointment will be scheduled with a clinician who matches with your needs. Intake appointments are typically one hour.
  • Paperwork will be sent to you (via our patient portal or email).  Client will receive an invite via email to set up a client portal, to keep track of all appointments, paperwork and client information
    *NOTE: this paperwork must be completed prior to your scheduled appointment.
  • Please arrive on time to your scheduled appointment. Arriving late or without completed paperwork may cause the appointment to be rescheduled.
  • During your intake appointment, the clinician will review your completed paperwork; clarify the history and the current issues you are facing. This is also the perfect time to ask any questions you may have regarding counseling, or services received.
  • At the conclusion of your intake appointment, please confirm the need for future appointments with the provider and schedule with the receptionist.
  • If you need to cancel your appointment, please call (208) 343-7797, and give us 24-hour notice.
  • We accept most insurance plans and Optum Idaho (Medicaid).


most frequent questions and answers

Most insurance companies do not require a doctor’s referral. However, clients with Optum Idaho (Medicaid) insurance must provide a healthy connections referral prior to their first appointment.

WSCC accepts most insurance plans and Optum Idaho (Medicaid). Subsidy programs are available to those who qualify.

Sliding Scale Discount Program Information
Sliding Scale Discount Program Application

Many insurance plans require pre-authorization for mental health services. Clients are responsible to obtain pre-authorizations directly from their insurance companies.

To schedule a new patient appointment in Boise or Meridian please call the new client services line (208) 343-7797 ext 1238. Please leave a message with your contact information. All calls are returned within one business day.

Payment is due at the time services are rendered. Payment arrangements may be made with a billing specialist if needed.

Sliding Scale Discount Program Information
Sliding Scale Discount Program Application



Phone: (208) 343-7797
Fax: (208) 343-0064




740 Warm Springs Avenue
Boise, Idaho 83712



1833 S. Millennium Way
Meridian, Idaho 83642